General

  1. We can ship all in-stock orders in 1-7 business days as your payment has cleared.
  2. All items are inspected before dispatch and are carefully hand-packed.
  3. With standard courier practice, you check the contents of the parcel before signing for your goods. If you do not we can't be held responsible for any damage that may have occurred in transit.
  4. Actual shipping costs are calculated during checkout. For an estimate before checkout, please add the items you intend to order to your cart, and then cpck "Estimate Shipping" from the Shopping Cart page. This will provide a list of estimates for the shipping methods available to your selected destination.
  5. We will ship according to the shipping address you provided, please notify us any address change before your order is marked "Shipped" to avoid parcel loss.
 

Shipping Options

We offer registered priority air ail with tracking and competitively priced DHL/UPS shipping service.
For order over 50€, we offer the free Registered Air mail shipping.
To avoid the big loss caused by parcel lost in transit, the Registered Air mail shipping is not available for order over 200€. If the Registered Air mail shipping is must for you, please leave us a comment. We will charge you the Express shipping cost, and ship following your instruction. But we regret that we can't hold the responsibipty for the possible loss.
  1. Tracked  Priority Air mail
    It normally takes 2-4 to reach France, 3-10 days to reach Europe, and 15 to 25 days to reach majority of the world, but shipping time is greatly affected by factors beyond our control, like weather, post office delay, custom and etc. We couldn't guarantee a timely delivery but will perform the best on our side.
    If your order by Air mail is notified as "Traceable" for 30 days without reception, please contact your post office and notify us. We will follow up closely to track the parcel, and refund/reship in the worst case.
  2. Express shipping coming soon
 

Customs, Duties and Taxes

You should expect to pay any amount charged by the government in your respective country. This includes, and is not limited to, duties, taxes and any extra fees charged by the courier company. We will not hold responsible for any extra charges once the original package has been shipped. If the customer refuses to pay these extra charges, the return shipping and any additional fees will be taken out of the cost of the order, with any remaining funds being refunded to the customer.
Customs are quite different in each country. please comment while you are placing order about the requirements, we will support as much as possible.