Terms and conditions of use

General

We only accept online orders.

All Prices stated are FOB Saint Etienne, France. It does not include transportation costs which shall be borne by customers.

Secure Payment

Payment Term is DELIVERY AGAINST PAYMENT, we DO NOT accept C.O.D. orders.

For now we only accept PayPal (more info on https://www.paypal.com).

What is Paypal?

PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere, both on and off eBay.

Is it safe to use?

PayPal helps protect your credit card information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

Why use PayPal?

  • Make purchases or send money with PayPal - it's free
  • Shop and pay conveniently by saving your information with PayPal
  • PayPal is accepted by millions of businesses worldwide and is the preferred payment method on eBay
 

Order Status

When you place your order, it will go through a series of steps during fulfilment.

  1. Payment accepted: we received your payment and will ship your order withing 10 days (usually less).
  2. Payment error: we didn't receive your Paypal payment, make sure all the informations you entered are correct (zip code, state...)
  3. Shipped: Your order is collected for assignment by the forwarder. It may take up to 7 days for the tracking number to be activated by the shipping company.
  4. On backorder: The item you ordered is momentarily out of stock, it will be shipped as soon as we get some more.
  5. Cancelled: Your order is cancelled.
 

 Remark

  1. We will reserve the "pending" order for 2 weeks. If you don't check out within this Period, the order will be cancelled.
  2. Once your order has reached "processing" status, it can no longer be cancelled or otherwise altered in any way.
  3. It normally takes 1-2 working days for the order status to change from "Shipped" to "Traceable", since we need some time to collect the tracking information from the forwarder and upload it to our system. You can enter your order here to track it when its status reaches "Traceable".
  4. If your order is set as "Waiting" status, our Customer-Service stuff will contact you within 24-48 working hours to get this flag cleared ASAP.
  5. Some Particular orders' Processing time will be longer than 3 working days, like the Custom Case Service. We will apply the "In Production" status flag to these orders.
  6. Please contact our customer service stuff timely if you need to cancel an order, and that order doesn't reach the "processing" status. To avoid any trouble, please recheck your shopping cart before checkout.
 

Warranty

If you have any problems with your order, please notify us within 60 days from date of shipment of any defective product. You agree to pay for the return shipping on exchanges and returns and we will reimburse this cost upon verification of a defect with the product. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way.

 

Returns

If you are not satisfied with a product you bought, for whatever reason, it is possible to return it for refund within 5 days of receipt (10 days for an exchange). You must first advise us by email: support (at) gamebuino.com for return authorization.
No returns will be accepted without having previously obtained a return authorization. All returns must be in its original mint and clean condition. Returns on damaged, scratched, programmed, burnt, or otherwise 'played with' product will not be accepted. The product must then be returned in its original packaging with its receipt and a small note for the reason of the return. The note will help us to serve you better and improve our products. Reimbursement will be denied for any products which do not conform to the abovementioned conditions.
Please note that all items will be reimbursed within 3 days of receiving the product (shipping fees excluded). You must cover the cost of returning the product. You will need to pay for shipping (if you want a refund instead of a replacement). Shipping fees will only be refunded if the return is a result of a shipping error on our part.